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  • Solutions
    • Recommended Solutions:

      Our solutions are used throughout the public and private sectors to help increase physical security and improve your daily life.

    • Video Conferencing
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    • IP Voice telephony
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    • IP Surveillance
    • Intercoms Paging
    IP PBXs & Gateways

    Voice/Video/Wifi/Cordless IP Phones

    With HD Voice & Video you can experience crisp, clear, high definition audio & Video superior to normal calling & Video Conferencing.

    Our Solutions:

    Our solutions are used throughout the public and private sectors to help increase physical security and improve your daily life.

    Small Offices Solutions
    Smarter Home Solutions
    Security & Surveillance
    Enterprise & Manufacturing
    Education & Hospitality
    Real Estate
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What we can do?

MAINTENANCE PLANS .

Annual maintenance plans can get you the major software updates you should have to help you avoid needing support in the first place. You can purchase an annual maintenance plan along with your product. Annual maintenance plans begin coverage on the initial date of product purchase and renew annually on this date. That’s why it is highly recommended that you get this at the same time as your product purchase to take full advantage of the support period and avoid any delay when you require urgent support.

TECHNICAL SUPPORT GOLD PLATINUM
Business Hours (Monday – Friday)
10am – 7pm IST
Yes Yes
Online Self Help Yes Yes
Online Help Desk Yes Yes
Phone Support Yes Yes
24/7 Emergency Support No Yes
DETAILS GOLD PLATINUM
Initial Support Credits 30 60
Tier 3 Support & Case Managment Yes Yes
Configuration and Implementation Support Yes Yes
Bug Escalation Yes Yes
Service Level Agreement (SLA) Yes Yes
SOFTWARE MAINTENANCE GOLD PLATINUM
Software Release Yes Yes
HARDWARE SERVICES GOLD PLATINUM
Priority RMA Processing Yes Yes
OPTIONAL HARDWARE SERVICES GOLD PLATINUM
3 Year Hardware Warranty Extension with Advanced RMA. Yes Yes

Quick Quote

COMPANY OVERVIEW

Cloud Infotech is a leading telecom solutions provider and VoIP based company, targeting emerging market enterprises with a portfolio of products – PRI Cards, VoIP Gateways, GSM/CDMA Gateways, VoIP PBX, IP-Phones, Head-Phones etc.

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